Management Tracks

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Summit Safety Protocols


Monday, May 24 | 1:45 – 2:30 pm | Location: Jamaica
 Know and To Be Known 
Chief Craig Haigh
Hanover Park Fire Department 

Principal, branch manager, service manager, or fire chief – all are in the people business. Each has customers, clients, constituents, employees, and friends. You are the trusted face, the one with the solutions, and the one who can be relied on to work on their behalf. You absolutely must have a good product. But beyond the quality of your product, it really is about people and relationships.

In this session, Chief Haigh will discuss two critical points for organizational success: 

  1. Your greatest strength in serving your customers comes through the quality of the people you employ. Learn about the importance of hiring, training, staff development, succession planning, and taking care of team members. 
  2. Customers want to know and be known. Yes, customers are buying a product or service, but what keeps them coming back is the relationships they build with the team. Learn how to grow, develop, and foster these relationships to ensure ongoing success. 

Whether delivering a product or answering a 911 call, the people you impact and the lives you touch are what really matter. Attend this session and learn how you can employ these principles in your own dealership. 

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Tuesday, May 25 | 2:15 – 3:30 pm | Location: Montego B/C/D/E
Management to Leadership: It’s Mindset Not Just Metrics

Todd Cohen
SalesLeader LLC

Todd Cohen will take you through the mindset of profitable leaders and how you can set yourself up for growth and success.

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Tuesday, May 25 | 4:00 pm – 5:15 pm | Location: Montego B/C/D/E
Unleashing the Power of Your Employees
Sara Hey
Bob Clements International

Your biggest risk as a dealer is not maximizing the performance that you are getting from your most significant expense -your employees. Sara Hey, from Bob Clements International, will share specific ideas on how to turn average employees into superstars. During this fast-paced workshop, Sara will dive into what causes your employees to become unmotivated and will help you identify a training plan that will allow you to grow your people to who you will need in the future. If you’re ready to move your people to the next level, this is a must-attend workshop.

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Wednesday, May 26 | 1:30 – 2:45 pm | Location: St. Thomas
My Way or the Highway
Marcy Brajkovic
Chatfield Global LLC

Managing conflict is often the most challenging aspect of working with others. Yet, the workplace requires healthy dialog and debate in order for employees—and the company—to grow, improve, and thrive. This session will focus on recognizing constructive and destructive conflict, identifying the five methods for resolving conflict, and understanding conflict management styles. It will share a practical approach to navigate alternative ways to work through conflict with colleagues. As a bonus, attendees in this session can participate in a drawing to win a free conflict management assessment and two-hour online debrief session for a team of 10.

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Wednesday, May 26 | 3:15 – 4:30 pm | Location: Jamaica
Relationships Matter

Chief Craig Haigh
Hanover Park Fire Department 

Effective organizations are based on effective relationships and these relationships must be based on trust.  Team members need to trust their leaders.  They also need to know that their leaders are problem solvers who can be trusted to do the right thing. Trust (or mistrust) is built based on relationships.

In this breakout session, Chief Haigh will discuss: 

  • Becoming the trusted leader 
  • We all report to someone… 
  • The role of political capital 
  • No “end runs” 
  • The “First Call Rule” for great labor/management relations 

In business or emergency services, the key to ultimate success is relationships. Attend this breakout and learn ways to build relationships that will help your company thrive. 

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Summit Note: Professional education sessions will be available to in-person and virtual attendees. Each in-person session will be following the CDC’s guidelines for safety protocols. Please visit our Safety Protocols page here.


Summit Safety Protocols

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