Product Support Tracks

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PRODUCT SUPPORT EDUCATION TRACK SPONSOR: DPL TELEMATICS


Monday, May 24 | 1:45 – 2:30 pm | Location: St. Thomas | Sponsored by: DPL Telematics
Work in Process: Taming the Beast
George Russell
Machinery Advisors Consortium

After all these years, why are we still talking about WIP? Most dealers have hundreds of thousands of dollars tied up in work in process. Attend this session and learn the steps that other dealers have taken to close work orders in hours and days instead of weeks and months. This session will discuss specific steps that you can take to tame your WIP beast and free up your cash.

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Tuesday, May 25 | 2:15 – 3:30 pm | Location: St. Thomas | Sponsored by: DPL Telematics
The Customer Service Process
George Russell
Machinery Advisors Consortium

There are lots of moving parts to running a service department and when they are out of sync, customers both external and internal are upset and the money stops flowing. WIP goes out of control and negotiating hours billed becomes a regular occurrence. Learn the steps of a best-in-class customer service process and how you can install it in your dealership.

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Tuesday, May 25 | 4:00 – 5:15 pm | Location: St. Thomas | Sponsored by: DPL Telematics
Lifecycle of a Part: Key Decision Points
Bill Mayes
Machinery Advisors Consortium

Balancing your investment in total parts inventory with customers’ demands for excellent over-the-counter availability has always been a problem. Although many manufacturers now offer automatic restocking programs, this doesn’t let the dealer off the hook for making the final decisions to stock or not to stock and at what level. Understanding where a part is in its “life cycle” allows you to make better stocking decisions to satisfy more customers and get the most out of your inventory investment.

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Wednesday, May 26 | 1:30 – 2:45 pm | Location: Montego B/C/D/E | Sponsored by: DPL Telematics
Maintaining Positive and Productive Parts & Service Teams in a Stressful Environment
Bill Mayes
Machinery Advisors Consortium

2020 was a year that tested the resiliency of your customers, your employees, and yourselves. We often don’t pay enough attention to the emotional toll that these times take on our people, but leaders with strong emotional intelligence skills can lessen the burden in the work environment and maintain a well-balanced and functioning team. Attend this session and learn six key areas of focus that will help you help your people stay positive and productive.

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Wednesday, May 26 | 3:15 – 4:30pm | Location: St. Thomas | Sponsored by: DPL Telematics
Creating Marketing and Growth Plans for your Parts Department

Sara Hey
Bob Clements International 

Your parts department is the lifeblood that flows through your dealership. There isn’t an area of your dealership that your parts department doesn’t touch. So, how do you take an area of your dealership that touches everything and grow it, without incurring any additional expense? Attend this session and walk through a strategy to market your parts department and grow it with the team you have in place, all while continuing to implement an excellent customer experience. 

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Summit Note: Professional education sessions will be available to in-person and virtual attendees. Each in-person session will be following the CDC’s guidelines for safety protocols. Please visit our Safety Protocols page here.

 

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