Basic Service Management

Basic Service Management Seminar

Event Description

Are you new to a leadership role in your dealership’s service department? After learning how to assess your performance, do you want to learn practical tactics for improving not only your numbers, but your own personal performance as well?  Then attend this one and a half day program, which will cover the fundamental skills needed to effectively run your dealership’s service department. Attendees will develop personal action plans to take back to their dealerships. This course balances management strategy with down-to-earth tactics that you can implement in your dealership.

Content includes:

The Role of a Service Manager

• Basics of finance for service managers
• Determining your departmental financial goals
• Understanding key performance indicators (KPIs)
• Assessing your departmental processes and procedures
• Scheduling tactics to minimize wasted time and maximize hours billed

Becoming the Leader of Your Service Department

• How to effectively recruit, hire and on-board new technicians
• Operational training techniques to enhance the learning process
• How to effectively communicate performance expectations and goals

Growing Sales and Profitability

• Pricing techniques and standard charge billing
• Marketing programs and techniques that work
• Managing warranty as a customer acquisition strategy
• How the service department supports the rest of your dealership
• Staffing for exceptional service with financial responsibility